Equivo is now a member of the Money Advice Liaison Group (MALG), underpinning our focus and commitment to continuous improvement of our recoveries offering and the advice given by us to customers facing financial difficulty.
MALG brings together both creditor and debt advice sector bodies with a view to ensuring that customers of creditors get treated appropriately across the board when in financial difficulty.
The Money Advice Liaison Group’s overall aims and objectives are to work together to improve the lives of people in problem debt. They do this by:
- Bringing together all the ‘strands’ of the money advice/personal debt journey (from financial education providers, academics and regulators to creditors, debt collectors/purchasers and debt advisers) across the UK to share best practice, insight and understanding in an open, non-judgemental forum.
- Providing dedicated thought leadership, stewardship and support for members to increase professionalism and accelerate change.
- Listening and being receptive to ideas and challenges, and challenging members to think ‘outside the box’.
These aims, of course, resonate with the values the Equivo espouses.