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Talk to Us

We understand that it can be difficult to talk about your financial situation for a number of reasons but we always advise you address the problem, rather than ignoring it, as this can often worsen matters. We are here to help you, listen to you and work to find the right resolution.

We would always encourage you to contact us and discuss resolving your debt. We are here to help and talk through any queries with you, and assist you on your journey out of debt.

We take the time to fully understand your circumstances and, wherever possible, develop a payment plan to resolve your debt problems.

There are many ways to contact us. You can also contact us by email, request a callback or call the relevant team. If you prefer, you can login to our customer portal where you can manage your account online.

Let us help direct you to the correct team for your case:

Legal Cases

For cases that have a case reference no. that starts with: an A, M or S a J, X or Y, six numbers followed by a full stop, followed by six numbers. Or if your case was previously handled by Shoosmiths.

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Certificated enforcement agent from Equivo with an iPad, carrying out a motor finance debt collection.

Motor Finance Cases

For cases that have a case reference no. that starts with 50 and is 7 digits long, or if your case was previously handled by Chartsbridge.

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A High Court enforcement director outside the High Court in London, carrying an Equivo branded laptop.

High Court Cases

For cases that relate to the High Court matters or CCJs, you have a case reference no. that starts with 50 and is 7 digits long, or if your case was previously handled by Chartsbridge.

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