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Vulnerable Customers

We understand that half of UK adults (25.6 million people) experience potential vulnerability each year.

With lots of free advice services available across the UK, you can find help in a way that’s best for you. We will support you while you seek help by working with you and the organisation.

Vulnerability and welfare

The majority of UK-based adults will experience vulnerability this year. This can include mental health problems, serious and terminal illnesses, addictions involving gambling, alcohol or drugs, as well as difficulties with decision-making and mental capacity. We also know that everyone's needs are circumstances are different. We provide easy access to help and support.

With lots of free advice services available across the UK, you can find help in a way that’s best for you. We will support you while you seek help by working with you and the organisation.

Free independent advice and support sources:

Alcoholics Anonymous

A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

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Cruse Bereavement Care

A national helpline staffed by trained bereavement volunteers, who offer emotional support and offer a listening ear to anyone affected by bereavement

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Gamblers Anonymous

A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

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Mind

A national organisation with branches in most towns and cities providing support to anyone experiencing mental health problems.

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Narcotics Anonymous

A non-profit fellowship of men and women for whom drugs had become a major problem, offering support to help others to recover from an addiction,.

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Refuge

Supports women and children who experience all forms of violence and abuse. Available 24-hours a day.

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Samaritans

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair.

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A female customer of Equivo feeling positive from using a tablet to resolve her delinquent debt on the Equivo website.

Here to Support You

It is our culture to listen to your circumstances and try to assist wherever possible. We pride ourselves on our commitment to taking a fair, sensitive and principle-based approach ensuring ethical outcomes for all stakeholders. This includes assisting you while you seek help by working with an external support organisation.

Contact Equivo for support:

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