With over 18 years of customer service experience and nearly a decade dedicated to compliant client management, Kelly has built a reputation for delivering excellence across every stage of the customer journey. She has a strong track record in asset recovery assistance, underpinned by a sharp investigative mindset and expert case management skills.

Kelly thrives in cross-functional environments, where clear communication and deep empathy for customer needs drives meaningful outcomes. Understanding people - what they require, what they value, and how to support them is at the heart of my approach. Every case is an opportunity to advocate for the customer, resolve challenges, and contribute to lasting trust.

Passionate and purpose-driven, Kelly brings unwavering commitment to delivering the best results for customers - because every interaction deserves respect.