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Our experts are here to help every step of the way. Let us help direct you to the correct team for your case:

You have a case reference number that starts with 5

Does not relate to a motor finance agreement

Contact Us

You have a case reference number that starts with 5

Relates to a motor finance agreement

Contact Us

Here to Support You

It is our culture to listen to your circumstances and try to assist wherever possible. We pride ourselves on our commitment to taking a fair, sensitive and principle-based approach ensuring ethical outcomes for all stakeholders. This includes assisting you while you seek help by working with an external support organisation.

Contact Equivo for support:

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Contact Us FAQs

I want to pay my account online

I have a reference number for my case – who do I contact?

    • Your case reference number starts with letters (e.g. A, M, S, J, X or Y) go to: legal case
    • Your case reference number starts with 5 and is seven digits in total (e.g. 50xxxxx) and relates to a motor finance agreement, go to: motor finance case
    • Your case reference number starts with 5 and is seven digits in total (e.g. 50xxxxx) and relates to another type of case go to: High Court Case

My case is regarding a motor finance agreement

Your case will now be handled by the motor finance department at Equivo.

Need to discuss your motor finance case with us? Call 0330 900 1000

My case was previously handled by Shoosmiths – who do I contact now?

Your case will now be handled by the legal department at Equivo.

  • Pay by phone: using our secure 24 hour automated card payment line on 0330 900 4000
  • Pay online: using our secure payment portal here.

Need to discuss your case with us further? Call 0330 900 1000

My case was previously handled by Chartsbridge – who do I contact now?

Your case will now be handled by either the motor finance department or High Court enforcement department at Equivo, depending on the nature of your case:

For cases regarding repossession of your vehicle:


For cases regarding CCJs, rent arrears and property evictions:

I want to pay my account over the phone

  • Pay by phone: using our secure 24 hour automated card payment line on 0330 900 4000

I need help with my case and want to speak to someone

We are here to help. To discuss your case with us further, call our dedicated team on 0330 900 1000

Contact Us